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CitiHardware e-commerce website is currently available in Davao City only and can deliver within the City. If you are outside of Davao City and wish to pick up your orders, you may do so but only at CitiHardware Balusong.
You can pay through the following:
• Mastercard
• Visa
• Security Bank
• Unionbank
• UCPB
• Gcash
• Paymaya
• Cebuana Lhuillier
• MLhuillier
• True Money
• 7 Eleven
A full payment is required before delivery or pick-up.
• Mastercard
• Visa
• Security Bank
• Unionbank
• UCPB
• Gcash
• Paymaya
• Cebuana Lhuillier
• MLhuillier
• True Money
• 7 Eleven
A full payment is required before delivery or pick-up.
Pick up for orders is from 8am to 5pm Monday-Saturday at CitiHardware Balusong. It is located at Diversion Road, Balusong, Matina, Davao City.
Returns and exchanges can only be made in the store where the order was picked up or the store who fulfilled/delivered the items.
(1) Return requirements
• Original receipt
• The item/s to be returned must still be in saleable condition
• Return concerns in the platform shall be processed at the store indicated in your transaction confirmation
(2) Exchange
• If the items for exchange are not available you may opt for other items or be issued with credit memo (CM). You can present the CM should you wish to claim the items. Note that the value of the CM must be consumed in one (1) transaction only and valid for 30 days upon issuance.
We May refuse the request for refund or exchange, if requirements are not met and if after examining the product we determine that:
1.) the damage of the product was not attributable to us such as mishandling of the buyer
2.) the damage was brought to your attention before purchase but you still continued the transaction
3.) Change of mind may not be honored
(1) Return requirements
• Original receipt
• The item/s to be returned must still be in saleable condition
• Return concerns in the platform shall be processed at the store indicated in your transaction confirmation
(2) Exchange
• If the items for exchange are not available you may opt for other items or be issued with credit memo (CM). You can present the CM should you wish to claim the items. Note that the value of the CM must be consumed in one (1) transaction only and valid for 30 days upon issuance.
We May refuse the request for refund or exchange, if requirements are not met and if after examining the product we determine that:
1.) the damage of the product was not attributable to us such as mishandling of the buyer
2.) the damage was brought to your attention before purchase but you still continued the transaction
3.) Change of mind may not be honored
No need to create an account to purchase and transact, you can transact as a guest. If you register, it is free and convenient for tracking your order history.
Updates on your order is via email, and you may also call the customer support to track your order or check its status.
Delivery option is available with cost depending on the location to be calculated upon checkout. Orders will be delivered within 2-3 days after payment is made.
