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Shop CitiHardware online from any location nationwide and enjoy convenient delivery from your chosen store.
You can pay through the following methods: • E-Wallets: GCash, Paymaya, GrabPay, Coins, ShopeePay. • Non-Credit Card: Billease, Home Credit. • Online Bank Transfer: BPI Online, UBP Online, BDO Online Direct, Landbank.
• Non-bank OTC: Cebuana, MLhuillier, ECPay, SM Bills, 7-Eleven, Dragonpay, Palawan ,Express, Bayad Center.
• Non-bank OTC: Cebuana, MLhuillier, ECPay, SM Bills, 7-Eleven, Dragonpay, Palawan ,Express, Bayad Center.
You can pick up your order at your preferred store, from 8 AM to 5 PM, daily.
Yes, you can return or exchange items under the following conditions:
(1) Returns:
• Original receipt: Please present your original receipt.
• Product condition: The item(s) must be in sellable condition.
• Store return: Return to the store where the order was picked up or delivered.• Online returns: Contact customer service for guidance.
(2) Exchanges:
• Item availability: If the desired exchange item is unavailable, you may choose another item or receive a credit memo.• Credit memo: Credit memos must be used in one transaction within 30 days.
We may decline returns or exchanges if:
1.) The damage was caused by mishandling.
2.) You were aware of the damage before purchase.
3.) You are returning due to a change of mind.
All returns must be made within 90 days of purchase.
(1) Returns:
• Original receipt: Please present your original receipt.
• Product condition: The item(s) must be in sellable condition.
• Store return: Return to the store where the order was picked up or delivered.• Online returns: Contact customer service for guidance.
(2) Exchanges:
• Item availability: If the desired exchange item is unavailable, you may choose another item or receive a credit memo.• Credit memo: Credit memos must be used in one transaction within 30 days.
We may decline returns or exchanges if:
1.) The damage was caused by mishandling.
2.) You were aware of the damage before purchase.
3.) You are returning due to a change of mind.
All returns must be made within 90 days of purchase.
No, you don’t need to create an account to make a purchase. You can checkout as a guest. However, registering for an account is free and offers added convenience, such as tracking your order history and accessing exclusive features.
You will receive order updates via email. Additionally, you can contact our customer support team for assistance in tracking your order or checking its status.
Yes, delivery is available. The cost will vary based on your location and will be calculated at checkout. Orders are typically delivered within 2-3 days after payment confirmation.
